Everything you need to know about
Mammas HQ is the newest new hair and beauty salon on the block and offers so much more than other hair and beauty salons in Perth. We are not only a kid friendly salon and a baby friendly salon as we have an on-site creche, we have a full range of services for kids, tweens and teens at parent friendly. We even offer birthday parties, pamper parties, hens parties, baby showers, bridal preparation parties, plus anything else you can think of as we love putting together bespoke pamper packages for everyone located in Perth. The Mammas HQ space is versatile and well equipped. It isn't just for mums with small babies. Kids of all ages are welcome, notwithstanding dads, grandparents and of course everyone else who wants to hang out at an ultra modern salon in Perth that is open 7 days and 3 late nights. We only open for appointments, this provides a real personal service, which we pride ourselves on. This also gives us the flexibility to work when we can, as most of us are mums, mums-to-be or dads. Like you, we have busy schedules and balance everything perfectly. We are lucky as we get to bring our kids to work when we need to, just as you can if you need to when you visit Mammas HQ for a hair or beauty appointment! Around 60% of people use our creche, so don't be deterred from visiting us if you don't have kids, as we warmly welcome everyone to our hair and beauty salon in Wembley.
Keep up to date with what is happening at Mammas HQ and never miss out on what's going on at our HQ! We promise we won't bombard you with emails, as we believe less is more. When we send you an email about our: hairdressing services; beauty services; kids, tween and teen services; pamper parties (plus anything else that might be new or news) we want you to be keen to read our updates as you haven't heard from us for a while!
We are centrally located in Perth so we can be closer to more people!
Remember we are open by appointment so the opening hours above are just a guide. We may have appointments outside these times, check the booking page for the service you want to see up-to-date availability. We are open 7 days with 3 late nights for hair and beauty appointments. We all manage our own schedules, so our what and whens change each week. Its a new way of working (and we love it!) and this is another reason we are different to many hair and beauty salons in Perth. If you are passing our location at 10 Gregory Street in Wembley and our pink neon 'open' sign is switched on then that means we are in and may be able to fit you in for a last minute hair or beauty appointment. Simply ring the bell to our Mammas HQ house and we will let you in!
Our Service Schedule
We only open for appointments.....
.....but if you are passing and our pink neon 'open' sign is switched on we may be able to fit you in!
You can also call us for on-the-day hair and beauty appointments on 0450-20-70-70
As Mammas HQ only opens for appointments we take a deposit to secure your chosen date and time. Bookings made through our website and social media widgets take this automatically at time of booking. Appointments made via email or on the telephone also require a deposit to secure the slot. You will receive a booking confirmation for all appointments. If you booked via email or on the telephone look out for a separate email with a payment link for your deposit which must be paid within 24 hours. If we do not receive your deposit we cannot guarantee your appointment will remain available. Deposits are not refundable for: change of mind or cancellations within 72 hours. Deposits can be transferred to a different service or for a different date and time for the same service if you provide more than 72 hours notice. No-shows and late cancellations incur an automatic loss of the deposit – it cannot be used to book any other service. The exception to the 72 hour rule applies to medical circumstances only (such as Covid-19) and we will require back-up documentation to validate your reason.
As Mammas HQ is a small business and we only open for appointments late cancellations and no shows have a real financial impact on us. We have had circumstances where people have not shown up on the day or cancelled on the day. This costs us time, wages and costs associated to open up the salon. Often we have had to purchase items for appointments which is also an extra cost we have incurred. We will not be able to survive as a business if this occurs on a frequent basis and filling last minute appointments for us is unlikely as we only open for appointments.
What if I genuinely forget about my appointment?
We are a friendly bunch at Mammas HQ so don’t be scared to contact us. If you genuinely forget about your appointment, we may not be able to transfer your deposit but we would still like you to visit us in the future. We would just require 50% of your service cost up front to secure your booking. If you no-show again then we reserve the right to invoice you for the remaining 50% of your appointment fee.
At Mammas HQ we pride our self in providing an excellent service in every way. If you aren’t happy about something we want to know so we can put it right. We are friendly and approachable so don’t be scared to contact us with good or bad feedback. Customer service is key to us. We want to provide a really good service by making your experience one that is memorable for the right reasons and if for some reason you don’t feel we did please tell us and let us put it right. We will listen and work with you to come up with a solution. If you’re sad that makes us sad and we really want to fix the problem to make you happy!
It is really important that we take pictures and make videos from time to time so we can show people enjoying their experience at Mammas HQ and also show our work in a real life setting. We will never take a picture or record a video without telling your first and we will always ask permission if we can do so and also share the content. It is perfectly fine to say no, we don’t expect everyone to say yes. We take your verbal confirmation instruction that we can use the content immediately and in the future. We do not ask you to sign any forms as in this day and age we are on board with being eco-friendly and saving paper. Images and videos obtained at Mammas HQ with permission may be used on our website, social media, in marketing materials such as posters, banners and leaflets immediately and in the future.